Medical travel, also known as medical tourism or healthcare tourism, involves traveling outside your home country for elective medical or dental procedures. It allows individuals to access high-quality care that may be unavailable or more costly at home, often saving on treatment expenses.

All medical procedures carry risks, whether performed domestically or abroad. Proper pre-trip planning and selecting reputable medical facilitators are essential to minimize risks. We recommend using internationally accredited facilities and board-certified providers for your safety and peace of mind.

Medical facilities must meet local qualifications or hold international accreditation from recognized bodies such as the International Society for Quality in Health Care (ISQua). MedXplore ensures that accredited providers deliver high-quality care tailored to your medical needs.

Our travel and complication services cover medical emergencies, crisis management, and repatriation services for medical travelers and their companions. We provide 24/7 assistance worldwide, ensuring you receive necessary support during your medical journey in South Africa.

MedXplore is not an insurance company but partners with leading insurers to provide specialized medical tourism insurance and risk management solutions. Our services are designed to protect medical travelers from unexpected expenses related to medical procedures abroad.

Our benefits extend beyond standard travel insurance to include coverage for medical complications arising from approved procedures for up to 180 days post-treatment. Unlike typical travel insurance, our policies are tailored specifically for medical tourists seeking treatment in South Africa.

Our comprehensive emergency assistance services are available 24/7. Simply contact the provided emergency numbers on your ID card for immediate assistance with travel emergencies or to initiate a claim for medical complications.

Our benefits cover unexpected travel accidents and medical complications directly related to the approved procedure you elected and paid for. They do not cover the initial procedure costs but provide financial protection for subsequent complications.

Yes, eligible expenses for covered complications can be reimbursed, even if treatment occurs in your home country, within 180 days post-procedure. However, benefits exclude expenses related to travel to or from OFAC-sanctioned countries.

Our benefits do not guarantee procedural outcomes or satisfaction with aesthetic results. Coverage is provided for covered complications arising from the procedure, such as infections or medical emergencies, subject to the terms of your policy.

For our medical travel and complications program, benefits cover eligible complications up to 180 days post-procedure. Specific coverage periods may vary depending on the customized program through your hospital or facilitator.