Terms and Conditions

MedXplore Medical Tourism South Africa Pty Ltd
General Terms and Conditions
Effective Date: 01/07/2024

1. Introduction
Welcome to MedXplore Medical Tourism South Africa Pty Ltd (“MedXplore”). These terms and conditions (“Terms”) govern the use of our services. By engaging with MedXplore, you agree to comply with and be bound by these Terms. If you do not agree to these Terms, please do not use our services.

2. Services Provided
MedXplore facilitates access to medical tourism services through partnerships with hospital groups, home care services, accommodation providers, and tourist activity operators. We act as intermediaries, or brokers, connecting patients with these service providers.

3. Booking and Payment
3.1. All bookings must be made through MedXplore’s official channels.
3.2. Payments for medical treatments, accommodation, and other services must be made in accordance with the payment schedule provided at the time of booking.
3.3. Prices are subject to change and will be confirmed at the time of booking.

4. Insurance
4.1. All tourists using MedXplore’s services are required to take out a specific Medical Tourism insurance policy, which will be included in the treatment plan.
4.2. This insurance policy is mandatory and designed to cover complications arising from medical treatments abroad.
5. Visa and Legal Compliance
5.1. All tourists must comply with local visa requirements and ensure their visa status allows for medical treatment in South Africa.
5.2. Tourists must comply with all relevant South African laws and regulations during their stay.

6. Liability and Disclaimer
6.1. MedXplore acts as a medical lead broker and is not liable for any complications, issues, or dissatisfaction arising from services provided by our partners, including but not limited to hospital treatments, home care services, accommodation, and tourist activities.
6.2. MedXplore is not responsible for any delays, cancellations, or changes in the services provided by our partners.
6.3. Any disputes or claims arising from the services provided by partners must be addressed directly with the service provider or insurer.

7. Responsibilities of the Medical Tourist
7.1. Ensure that all medical records and information provided to MedXplore and the service providers are accurate and complete.
7.2. Follow all medical advice and post-treatment care instructions provided by the healthcare professionals.
7.3. Adhere to the terms and conditions of the insurance policy taken out for the medical tourism trip.

8. Changes and Cancellations
8.1. Any changes to the treatment plan or travel arrangements must be communicated to MedXplore as soon as possible.
8.2. Cancellation policies will be outlined at the time of booking. Fees may apply for changes or cancellations.

9. Privacy and Confidentiality
9.1. MedXplore respects your privacy and is committed to protecting your personal information. Our Privacy Policy outlines how we collect, use, and safeguard your data.
9.2. All medical information shared with MedXplore and its partners will be treated with the utmost confidentiality.

10. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the Republic of South Africa. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the South African courts.

11. Amendments
MedXplore reserves the right to amend these Terms at any time. Any changes will be communicated to you and will be effective immediately upon posting.
12. Contact Information
For any questions or concerns regarding these Terms, please contact us at:

MedXplore Medical Tourism South Africa Pty Ltd
62 Hopkirk Way
Glencairn, 7975
Cape Town, Western Cape
South Africa
info@medxplore.co.za
+27 67 4257978

By using MedXplore’s services, you acknowledge that you have read, understood, and agree to these Terms and Conditions.

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Privacy Policy

Privacy Policy for MedXplore Effective Date: 2024/07/01 1. Introduction Welcome to MedXplore. Your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website and use our services. 2. Information We Collect We collect information to provide better services to our users. This includes:
  • Personal Information: Name, email address, phone number, medical history, and other information you provide during the consultation process.
  • Technical Information: IP address, browser type, operating system, and other technical data collected through cookies and tracking technologies.
  • Usage Information: Pages visited, time spent on the site, and other user activity data.
3. How We Use Your Information We use the collected information for the following purposes:
  • To provide and improve our services.
  • To personalize your experience on our website.
  • To communicate with you, including responding to inquiries and sending updates.
  • To process transactions securely.
  • To run advertisements and use tracking systems like Google Pixel and other analytics tools.
  • To comply with legal obligations and protect our legal rights.
4. Cookies and Tracking Technologies Our website uses cookies and similar tracking technologies to enhance user experience, analyze site traffic, and serve targeted advertisements. These technologies may collect information about your browsing behavior and preferences.
  • Cookies: Small files placed on your device to track user activity and preferences.
  • Google Pixel: A tracking tool used to measure ad performance and user interactions.
You can manage your cookie preferences through your browser settings. However, disabling cookies may affect the functionality of our website. 5. Data Sharing and Disclosure We do not sell or rent your personal information to third parties. We may share your information with:
  • Service Providers: Third-party vendors who assist in providing our services, including payment processing, data analysis, and marketing.
  • Legal Authorities: When required by law or to protect our rights and interests.
6. Data Security We implement appropriate security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no data transmission over the internet is entirely secure, and we cannot guarantee absolute security. 7. Your Rights You have the right to:
  • Access and obtain a copy of your personal information.
  • Correct any inaccuracies in your data.
  • Request the deletion of your personal information.
  • Object to the processing of your data for marketing purposes.
  • Withdraw consent at any time.
To exercise these rights, please contact us using the details provided below. 8. Changes to This Privacy Policy We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about our data practices.
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